Gerbs for Bad

firebus's picture

I bought some pumpkin seeds in the airport from this fine company and they were quite nice - I like pumpkin seeds a lot, and these were cheaper and less covered in caramel than the other nuts available.

Reading the package I found a dubious health claim: "loaded with Omega 3's, 6's, 9's". Well, that's technically true, but with 47mg of Omega 3 and 5,326mg of Omega 6, the 3/6 ratio is about as awful as it could be.

Because I liked the the general vibe of the company I went to the comment page and sent them an email explaining that I liked them, but their Omega 3 heath claim was misleading and dishonest, that their 3/6 ratio sucked, and that they could maybe consider talking about the unsaturated/saturated fat ratio instead (which is quite good).

I apologize that I cannot quote my email verbatim, since they didn't send me a copy.

Here is the awesome response I got from them:


Our product is one of the healthiest on the market today. Now all the nutritionals could be higher, but they are what they are. The bottom line is our seeds are dry roasted and packed on our equipment by our staff, making them 100% gluten & peanut free. Plus they do not contain any chemicals, preservatives, msg, or and artificial flavors or colors, so we feel they do not 'suck'. Perhaps when you email in the future a little professionalism, let alone class be considered?
Sent via BlackBerry from T-Mobile

Abusive, off-topic, ignorant (no chemicals!) and sent from a phone (while driving?). Oh well.


Comments

firebus's picture

which yielded a longer explanation

Russell,

Now I totally admit that I was responding to your email in bumper to bumper traffic, that is ONLY because we are a small business that likes to respond too all communication, whether positive or negative, and if it is negative we like to quickly engage. I have to say first off the bat, now that I am at home and have time to put my thoughts together, that I thank you for purchasing Gerbs in the Burbank Airport, we truly appreciate you giving us a chance, and we hope you continue to be a fan of our product lines.

Now we receive constant emails on a daily basis, since we hung out our 'shingle' for sales in 2005, and at times there are people that for some reason do not enjoy our product(s), but in all that time, we have never received contact with a customer that said Gerbs, or its products, ingredients, facility, personnel, or nutritionals sucked in any way. Now you are entitled to your own opinion, we do not feel that our product sucks. We do not have thin skin, actually quite the opposite, but I think our excellent track record speaks to the high quality of our pumpkin seeds.

Without boring you, I have a firm grasp over our competition, what is in their product (and by that I mean pumpkin seeds), who packages there product and what they can claim or for that matter cannot claim. To my knowledge there is no other pumpkin seed line on the market that packages there product in house, and thus can claim that they are an all-natural, gluten, peanut, tree nut, dairy, soy, egg, shelfish, or wheat free product that has many many different nutritional benefits. Whether it is our omega fat content, our high levels of fiber or protein, or the numerous healthy benefits of eating a product that does not contain, or is not packaged in a facility that does not contain, artificial chemicals, preservatives, transfats/partially hydrogenated oils, and artificial colors, flavors or whiteners. When we speak at Gerbs about our pumpkin seeds being one of the healthiest on the market, we assume you understand we are speaking about pumpkin seeds. Omega's maybe chemicals but they are not human enhanced by products or additives, thus by the standards of the most health food stores or dietitians, Omega's are not your normal derrogatory chemicals.

With all this said, please except my apology if you still feel we are trying to be 'dishonest' in our packaging, because in the final analysis, something that is high or loaded, as we say, is a subjective term, and can mean different things to different folks. We are a very transparent company that dislikes companies that mislead customers, that is why we are one of the few and rare companies that subjected ourself to neutral testing, to ensure we are free from the additives aforementioned, by independent governing bodies.


oh the irony!

Totally rad that they responded. I do appreciate that they are a small shop trying to make it and take feedback seriously.

However the missuse of "accept" is, well, classy!

please except my apology


firebus's picture

responses

here's my response:


Our product is one of the healthiest on the market today.

compared to what?


Now all the nutritionals could be higher, but they are what they are.
The bottom line is our seeds are dry roasted and packed on our equipment by our staff, making them 100% gluten& peanut free.

my comment had nothing to do with gluten or peanuts.


Plus they do not contain any chemicals, preservatives, msg, or and artificial flavors or colors,

or any of the above, but note that your product does contain many chemicals. for example, omega 3 fatty acids are chemicals!


so we feel they do not 'suck'.

i don't think they suck either, and i thought i made that pretty clear.

i do think that the omega 3 to omega 6 ratio sucks, from a health perspective. and also, your misleading packaging with fake health claims suck.

Perhaps when you email in the future a little professionalism, let alone class be considered?

i'm not a professional, you're a professional! and your rambling email, filled with irrelevant information, that doesn't even respond to my comment (was it hard for you to understand?) is pretty unprofessional.


Sent via BlackBerry from T-Mobile

bwah! don't text while you drive!


"nutritionals" isn't a word

I find it interesting when companies get all defensive when you send feedback. Not quite as egregious, but similarly defensive, when I contacted Master Lock about what exactly might give my future child a birth defect (answer: Lead), they tacked on this note:

"As a side note, there are literally thousands of products used daily by the public that have one of the 550 chemicals stated by the State of California to potentially require a warning of this type -Other brass tems: Brass door knobs, brass hinges, brass candlestick holders, brass hammer heads, brass plumbing products, etc."

So, ya know, they're not the only one poisoning you!


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